FAQ


Q1: What is the payment term?

A: Usually, we accept T/T, L/C, and Trade Assurance on Alibaba.

For regular orders, we prefer 30% in advance, 70% against the copy of B/L.


Q2: What’s your delivery time?

A: 10-20days from when receive the deposit.


Q3: How do you control the quality?

A: We have QC team comply with TQM, each step is in compliance to the standards. At the same time, they will take photos upon your requirements.


Q4. Do you have sample plans you can send me?

Yes, we have a range of designs available for a range of building sizes from 1000sq ft to 20000sq ft that we would be pleased to send to you.



Q5. What is the warranty for your products?

Outdoor playground:3 years.

Indoor playground:3 years.

Trampoline:5 years on metal frame, 3 year on springs, 1 year on trampoline mat and soft pad.