How Do You Manage The Children's Playground To Capture The Hearts Of Customers?
How do you manage the children's playground to capture the hearts of customers?
Generally speaking, the children's play equipment in the park is aimed at children around 0-12 years old. It is estimated that the parents are about 25-35 years old. As the economic power to guide and lead the child's consumption, it is more important to analyze the parents than to analyze the children. Operators need to analyze parents' spending habits, hobbies, and communication methods. When you understand the customer enough, you can understand the customer's needs and there are ways to retain the customer. Therefore, it is especially important to collect customer information. From the first time, the customer must do a good job of grasping this customer's intention. It is best for the operator to design the customer information form by himself. The reminder is that the customer's information must be as detailed as possible. The customer is the child and the parent. For example, the birthdays, hobbies, allergies, etc. of the two, to achieve the purpose of making customers feel human, warm and caring.
Communicate with customers in a timely and effective manner, let customers participate, the content can be opinions or suggestions for children's play equipment, and you can also choose parent-child games or provide interactive parent-child games. Mobilizing the enthusiasm of customers also contributes to the continuous improvement of amusement equipment. The amusement equipment required by customers is a good and useful amusement equipment. The customer's choice of amusement equipment is far more effective than the choice. Let the customers understand the latest developments in the children's playground, update the amusement equipment, introduce the benefits and safety of the amusement equipment, etc., so that parents can rest assured.
In addition, many parents have to take care of their children. How long it takes for parents to spend their pleasures is a topic worth studying. For example, prepare books that people of this age group love to read, provide wifi, prepare intimate snacks, and attach coffee and tea. The intimate moments will be played out, holidays, customer birthdays should be fully utilized, greetings, small gifts or free play coupons for children's play equipment, small details make customers feel moved, so that he feels that he is valued, naturally will not leave, the key Whether it is intentional. Is there anything more effective than grasping the heart of a customer? In today's increasingly detailed management, children's park operators can only show better services in smaller details, so that parents and children can enjoy your children's playground.