In The Management Of The Park, How To Manage The System Management Process?
In the management of the park, how to manage the system management process?
In the past 10 years, the children's play industry has been deeply loved by the "boss". The whole country has mushroomed and risen everywhere, ushered in the golden period of development.
Looking back at the children's paradise industry before 2010, a simple n100 m2 naughty castle, or with a few swing cars, can hold up the storefront and open the door. At that time, the children's park had less investment, small area, fewer employees, and faster return. Since 2011, with the frenzied development of commercial real estate and the strong impact of the traditional department store industry on online shopping, the amusement industry has been valued as an experience format, ushered in an explosive development opportunity. We can see that in the newly opened children's paradise in recent years, the area is getting bigger and bigger, the 2000m2 paradise can be seen everywhere, and even the paradise of over 10,000m2 is not new.
The bigger the park, the bigger the investment, and the more naturally the employees. It turns out that 3-4 employees in a park are already operating enough. Now, the number of employees in a park is 20 or even more than 30, which has become the norm in the industry. There are few staff members, and it is natural to manage them. If there are more people in the team, there will be more things, and there will be more "right and wrong"! After communicating with many bosses who have exceeded 1000m2, I found that the most problematic thing for everyone is the management. It is also a problem that every paradise will face more or less, but if the problem recurs in your paradise and it is repeated, the consequences will be very serious. Dear bosses, the managers of the park, we have to figure out where the crux is.
When it comes to management, the simple and rude statement in conventional thinking is to manage people. When it comes to managing people, many managers have changed their faces. They say: "The most difficult thing for people to manage, the most headache." This is true. As the saying goes, "There are many people, and there are people who have trouble." But then again, there are many companies with more than 100,000 employees worldwide. How many employees do they manage?
1. How to solve: The employees are getting lazy, always playing with mobile phones, and the hygiene is dirty.
Wrong way: Some managers think that employees have problems when they play mobile phones, and they feel that employees are lazy when they see that they are dirty. Then began to criticize the employees, angry and angry, and some bosses even think that the nature of the employees is not good, followed by layoffs, but found that people have changed one batch after another, these problems still exist.
The boss is very puzzled: What is going on?
Solution: Once this happens, don't look for people, first look at the problem from the system.
Once there are so many management problems in the team, first check first, if the company has a corresponding system, don't blame the employees. Remember: When the problem arises, let the system manage people, and the leadership is only the implementation and implementation of the supervision system. After the corresponding system has been formulated, the training will be carried out first, and then the implementation will be supervised. Whoever violates the system will be managed by the system.
For example, the first thing after a new employee joins the job is that the manager wants the employee to be familiar with every reward and punishment rule in the park, so that everyone knows the existence of the system. There is a problem, let the system speak, not what the manager wants to do according to his mood, and use the system to manage people, not rely on people.
First, if one thing is not done well, first check if there is a problem with the system;
Second, what can be changed is the system, and what cannot be changed is humanity;
Third, a bad system can make good people worse, and a good system can make bad people better.